WARRANTY
All sewn gear is warranted for SIX MONTHS for significant manufacturing and material defects. We want to fix those rare problems quickly and will pay for the return postage.
Depending on the nature of the problem, we may repair, replace, or refund warranty returns. Small issues usually get repaired; full refunds are rare. Ultralight gear requires reasonable care and treatment on the trail. We do not warranty user damage, normal wear and tear, or porcupine attacks. Use standard and careful UL/SUL technique with your gear.
RETURNS
MLD now builds all gear to order each month. You are basically making a CUSTOM ORDER and we build it just for you!
We do not allow returns.
You may cancel an order for full refund if we have not started on it, but that window may be VERY short after an order is made.
Please read the entire product description and if new to this type SUL/UL gear, check out any review links, YT videos and the product pages before purchasing.
If you are not sure about a product, email us. We’d love to help you figure out what you need before you make a purchas
EXCHANGES
We do not allow exchanges. We are building you order custom for you.
REFUNDS
-See Returns Info above. We build your order as a custom product when you order it. We only do refunds if you cancel the order before we have started the building process (which may be a very short window- maybe only hours!) of if we have sent a defective product.
REPAIRS
We are happy to do damage repairs when possible Repairs are charged at $50 / hour. Please, only send in clean gear for repair! If we have to clean the gear before repair, it may be expensive and take extra weeks. Contact us by email first. Send Pics!
